Uniforms Workwear – Terms and Conditions
Last Updated: 25 April 2025

These Terms and Conditions ("Terms") apply to all purchases and services provided by Uniforms Workwear, a UK-based supplier of uniforms, printed and embroidered workwear ("we", "our", or "us"). By placing an order with us, you agree to be bound by the following terms.

1. Products and Services

We supply a wide range of uniforms and workwear, offering both print and embroidery customization services. All customization is carried out according to customer-approved artwork and specifications.

2. Orders

  • Orders can be placed via our website, email, or in person.

  • All custom orders (including print and embroidery) are final once production has started.

  • We reserve the right to cancel any order due to stock issues, pricing errors, or if artwork is deemed inappropriate or offensive.

3. Artwork and Approval

  • Customers must provide high-quality artwork in a suitable file format (preferably vector files: .AI, .EPS, .PDF).

  • A digital mock-up will be provided for approval before production begins.

  • Production starts only after we receive written or email confirmation of artwork approval.

  • We are not liable for errors in artwork approved by the customer.

4. Pricing and Payment

  • All prices are quoted in GBP (£) and exclude VAT unless otherwise stated.

  • Remaining balances are payable upon collection or prior to dispatch.

  • We accept payment via BACS, credit/debit card, and PayPal.

  • Late payments may incur interest at 2% per month and may delay future orders.

5. Delivery

  • Standard turnaround time is 7–10 working days from artwork approval, subject to stock availability.

  • Express services are available on request and may incur additional charges.

  • We deliver via Royal Mail, DPD, or courier, with tracking provided.

  • Delivery charges apply and are calculated based on weight and destination.

  • We are not liable for delays caused by couriers, weather, or circumstances beyond our control.

6. Returns and Cancellations

  • Plain (non-customised) items may be returned within 14 days, unused and in original packaging.

  • Customised items (printed or embroidered) are non-refundable unless faulty.

  • Cancellations must be made before artwork is approved. Orders cannot be cancelled once production has started.

7. Faulty or Incorrect Goods

  • Faults or errors must be reported within 5 working days of receipt.

  • If goods are found to be faulty or incorrect due to our error, we will offer a replacement or refund.

  • Items must be returned to us for inspection before any action is taken.

8. Intellectual Property

  • All customer logos and artwork remain the intellectual property of the customer.

  • By submitting artwork, the customer confirms they have the right to use it and grant us permission to reproduce it solely for the purpose of fulfilling the order.

9. Liability

  • Our liability is limited to the value of the order placed.

  • We accept no responsibility for any indirect or consequential loss, including business interruption, loss of profit, or missed deadlines.

10. Privacy Policy

  • We collect and process personal data in accordance with UK GDPR and the Data Protection Act 2018.

  • Personal data is only used for the purpose of processing and delivering orders.

  • We do not share customer details with third parties, except where necessary (e.g. couriers or payment processors).

11. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes arising will be subject to the exclusive jurisdiction of the courts of England and Wales.